Contact Us

Replies in English

Wherever you write from, the team reads and answers in English. Messages in other languages may still get a reply, but English keeps the exchange straightforward and avoids any delay while a translation is sorted out.

Keep sensitive details out of the form

No financial information, passwords or scans of identity documents should ever go through this form. The channel is for questions and comments about the site’s content, not for account data. Anything sensitive sent here sits in an ordinary message queue, which is not the right place for it. If a matter involves your money or your identity, handle it through the official channels the casino itself provides, never through a third-party contact page.

Support with gambling, not through the form

If you are in difficulty with gambling, the contact form is the wrong destination. Help organisations in New Zealand offer free, confidential support and can talk through options such as deposit limits, time-outs and self-exclusion. Those services are better placed to advise you than any review site, and they do not need your account details to start a conversation. Reaching out to them takes priority over any query about the site’s content.

For everything else, the team reads every message and responds as soon as the volume of mail allows. A clear subject line and a concise description of the issue help a reply come back without unnecessary back-and-forth.